FirstEnergy Corp. has issued a warning to its customers about the prevalence of utility scams, particularly as colder weather approaches. The announcement coincides with Utility Scam Awareness Day, organized by Utilities United Against Scams, which involves over 150 electric companies and related organizations.
The company reported receiving more than 3,400 scam reports from customers in 2024 alone. Michelle Henry, Senior Vice President of Customer Experience at FirstEnergy, emphasized the importance of education in preventing these scams: "Education is key when it comes to helping our customers avoid common utility scams."
Scammers often target vulnerable individuals by posing as utility representatives to extract personal information or payments for supposed unpaid bills. These fraudulent activities increase during winter months when people are more dependent on electricity.
FirstEnergy advises that legitimate notifications regarding account status will be sent well before any disconnection date. Customers should only use established payment methods and verify the identity of field collectors through company-issued photo identification.
Additional warnings include avoiding door-to-door solicitations claiming special deals and being cautious of caller ID spoofing. Customers are encouraged to hang up if uncertain and contact FirstEnergy directly using official numbers.
The company also warns against fake job listings designed to steal personal data and advises verifying postings through their website or human resources department. Cyber threats via email or text are another concern; users should not click on suspicious links or attachments.
FirstEnergy serves over six million customers across several states and maintains a large network of transmission lines connecting the Midwest and Mid-Atlantic regions.
For further details on avoiding scams, visit FirstEnergy's website or follow them on social media platforms like Facebook and X.