FirstEnergy Corp.'s electric companies, The Illuminating Company and Ohio Edison, have been recognized as 2024 Business Customer Champions by Escalent. This acknowledgment comes from a national study conducted by the data analytics and advisory firm known for its expertise in the energy and utility sector. The recognition highlights these companies' commitment to building strong relationships with business customers across their service areas in Ohio.
The Utility Trusted Brand & Customer Engagement (UTBCE): Business study by Escalent evaluates energy utility providers through a comprehensive review of their engagement with businesses. The assessment covers 78 electric, gas, and combination utilities throughout the United States, focusing on trust, service satisfaction, and community support. Among these utilities, The Illuminating Company and Ohio Edison were named among 24 Business Customer Champions for outperforming industry peers in customer engagement.
Torrence Hinton, FirstEnergy Ohio President stated: "We know that powering businesses is crucial to supporting the communities where we live and work. We are deeply honored to be a trusted partner to the business community and remain focused on providing safe, reliable power while innovating solutions that help them succeed."
The report notes exceptional performance in several areas including customer service quality, energy-saving tools and programs, emergency preparedness assistance, employee safety dedication, understandable billing processes, preferred communication methods usage, and ease of doing business.
Escalent's findings also pointed out strong performance particularly among small businesses generating less than $500,000 annually.
Michelle Henry, FirstEnergy Senior Vice President of Customer Experience said: "We continuously work to be a trusted energy partner to our customers. We are committed to understanding the unique needs of businesses and providing them with the tools and resources they need. Strengthening these partnerships is central to how we help businesses thrive in the communities we serve."
Business customers can access various management tools like the Business Energy Analyzer at illuminatingco.com or ohioedison.com.
Ohio Edison provides services to over one million customers across 34 counties in Ohio. Information about Ohio Edison can be found on X @OhioEdison or Facebook at facebook.com/OhioEdison.
The Illuminating Company serves around 755,000 customers in Ashtabula, Cuyahoga, Geauga Lake Lorain counties. Details about The Illuminating Company are available at illuminatingcompany.com or on social media platforms like X @IlluminatingCo or Facebook at facebook.com/IlluminatingCo.
FirstEnergy emphasizes integrity safety reliability operational excellence serving regions including Ohio Pennsylvania New Jersey West Virginia Maryland New York through extensive transmission networks spanning approximately 24 thousand miles connecting Midwest Mid-Atlantic regions more information follow FirstEnergy X @FirstEnergyCorp online firstenergycorp.com
For further inquiries contact Brittany Al Dawood (330)703-5709 investor relations Karen Sagot (330)761-4286