FirstEnergy has announced that its employees and authorized contractors may be seen working in areas on or near customer properties as part of ongoing efforts to maintain a safe and reliable electric grid. The company explained that while it tries to notify customers before visiting, this is not always possible, particularly when urgent repairs are needed.
FirstEnergy representatives are often found working along rights of way—areas where the company holds legal access to install, operate, and maintain electric infrastructure. Their tasks include conducting land and environmental studies for new infrastructure routes, building or repairing equipment such as poles and wires, performing routine maintenance to prevent outages, trimming trees that could interfere with power lines, checking for unauthorized materials that pose safety risks, and restoring power after storms or emergencies.
The company also noted the deployment of over four million smart meters across its six-state service area—including Pennsylvania, Ohio, and New Jersey. These smart meters allow for automated meter readings and provide more detailed energy usage information. However, in-person visits may still be necessary to verify data accuracy or conduct maintenance.
To address potential concerns about unannounced visits from workers near private property, FirstEnergy emphasized steps taken to ensure customer safety. “All FirstEnergy employees and authorized contractors carry official company-issued photo ID. Don’t hesitate to ask to see it,” the statement read. The company further advised: “Representatives should be able to explain the purpose of their visit, whether it’s meter work, surveying land, vegetation management or emergency response.”
Customers with questions regarding field employee legitimacy are encouraged to contact FirstEnergy’s Customer Care team.
