Duke Energy has expressed appreciation to its customers in North Carolina and South Carolina for reducing electricity usage on Monday morning during a period of extreme cold. The company said that customer actions helped lower the strain on the power grid and supported reliable service during one of the coldest mornings of the season.
Gerald Wilson, vice president of grid operations at Duke Energy, stated: “Customer conservation made a significant difference today. We thank all households and businesses who adjusted their routines to help manage energy demand on the grid during this unusual cold period, and we are very grateful for the support from local, state, and federal officials who helped encourage energy savings. Our staff continues working tirelessly to ensure our power plants and grid are ready to meet our customers’ energy needs.”
Duke Energy reported it is well positioned to meet customer demand reliably for the rest of the week. The company also continues efforts to expand its diverse energy mix in order to support economic growth and increasing energy needs across North Carolina and South Carolina.
The utility encouraged customers to maintain energy-saving habits as cold weather persists. It offers low-cost or no-cost tips for saving money on winter bills at duke-energy.com/SeasonalSavings.
Duke Energy provides several tools and programs aimed at helping customers manage their winter bills. These include flexible payment options such as installment plans, choosing payment dates, and due date extensions. Additional assistance is available through resources like the Share the Light Fund and local community support found via 211.org. Customers can also explore different rate options, enroll qualifying smart thermostats for bill credits, and monitor their energy use through Duke Energy’s website or mobile app.
The company serves about 4.7 million electric customers in North Carolina (3.8 million) and South Carolina (nearly 860,000).
Duke Energy is one of the largest electric power holding companies in the United States with headquarters in Charlotte, North Carolina. Its utilities provide electricity to approximately 8.6 million customers across six states—North Carolina, South Carolina, Florida, Indiana, Ohio, and Kentucky—with a total owned capacity of 55,100 megawatts. Its natural gas businesses serve 1.7 million customers in five states.
The company is undertaking an ambitious transition toward cleaner energy while prioritizing reliability and value for its customers by investing in major grid improvements as well as cleaner generation sources including natural gas, nuclear power, renewables, and storage.
More information can be found at duke-energy.com or via social media channels including X (formerly Twitter), LinkedIn, Instagram, Facebook, or by visiting illumination for stories about people and innovations driving Duke Energy’s transition.
