In 2025, Duke Energy Florida’s self-healing technology helped prevent more than 280,000 extended power outages and saved customers over 300,000 hours of lost service. The company reported that these improvements came during a year when Florida did not experience a direct hurricane impact.
Self-healing technology is designed to automatically detect outages and reroute power, often restoring service in less than a minute or preventing outages altogether. According to Duke Energy Florida, this system can reduce the number of affected customers by up to 75%.
Currently, over 1.7 million of Duke Energy Florida’s 2 million customers—about 82%—benefit from this technology. This is more than double the number of customers who had access to it in 2020.
During the 2024 hurricane season, self-healing systems also contributed significantly: about 3.3 million outage hours were avoided during Hurricane Milton, approximately 1.8 million hours during Hurricane Helene, and around 208,000 hours during Hurricane Debby.
“Even without major storms, we see the benefits of self-healing technology,” said Melissa Seixas, Duke Energy Florida state president. “It helps our system respond automatically when something goes wrong, often restoring power in seconds and reducing how many customers are affected. That means fewer outages, faster restoration and a more reliable experience for our customers year-round.”
The company noted that beyond storms and severe weather events, other factors such as vegetation contact with lines or wildlife incidents can disrupt service. Duke Energy Florida stated that continued investment in self-healing technology is essential for improving reliability.
Duke Energy Florida plans to expand its self-healing capabilities further into 2026.
Duke Energy Florida serves approximately two million residential, commercial and industrial customers across a 13,000-square-mile area in the state and operates with an energy capacity of about 12,300 megawatts.
Its parent company, Duke Energy (NYSE: DUK), is headquartered in Charlotte, North Carolina. The company supplies electricity to about 8.4 million customers across six states and owns nearly 54,800 megawatts of energy capacity nationwide. Duke Energy is focusing on modernizing its electric grid infrastructure and increasing cleaner energy sources as part of its long-term strategy.
