Duke Energy Florida announced on March 20 that it is encouraging customers to use its Usage Alerts program as temperatures begin to rise across the state. The program is designed to help customers monitor their energy use and better anticipate monthly bills before they arrive.
The initiative comes as air conditioning typically accounts for a large portion of residential electricity use in Florida, making energy monitoring especially important during the warmer months. By providing mid-cycle email notifications, the Usage Alerts program allows customers with smart meters and an email address on file to receive updates about their electricity consumption and projected bill estimates before the billing cycle ends.
These alerts give customers time to adjust their energy usage, such as changing thermostat settings or shifting activities to cooler times of day, potentially reducing costs before receiving their bill. “As Florida temperatures begin to climb, many customers see an increase in energy use,” said Melissa Seixas, Duke Energy Florida state president. “Supporting our customers with strong billing visibility and usage monitors to reduce monthly bills is a priority. Usage Alerts provide helpful insight during the billing cycle so customers can better understand their energy use and make adjustments before their bill arrives.”
In addition to Usage Alerts, Duke Energy Florida offers other tools such as rate options, smart thermostat enrollment for bill credits, online tracking through its website or mobile app, Budget Billing for predictable payments, installment plans, and flexible payment dates. Customers enrolled in Budget Billing do not receive Usage Alerts but benefit from consistent monthly bills regardless of changes in usage or weather.
Duke Energy Florida serves 2 million residential, commercial and industrial customers across a 13,000-square-mile area in Florida with 12,300 megawatts of capacity. Its parent company Duke Energy operates electric utilities serving 8.4 million customers across six states and natural gas utilities serving 1.7 million customers in five states.
