Duke Energy and Piedmont Natural Gas announced on Apr. 2 the importance of calling 811 before starting any digging projects, as part of National Safe Digging Month in April. The companies highlighted that this step is crucial for protecting underground utility infrastructure and ensuring the safety of both customers and professional excavators.
The reminder comes as incidents involving damage to underground electric and natural gas lines remain a concern. In 2025, Duke Energy and Piedmont reported nearly 9,800 cuts to their underground facilities across their service territories. Specifically, more than 3,100 damages were reported to natural gas facilities in the Carolinas, Tennessee, Ohio, and Kentucky; over 6,600 damages occurred to Duke Energy’s underground electric network.
Emily Henson, senior vice president and president of Duke Energy’s natural gas business said: “Underground utility lines can be present even just a few inches below the surface. Many digging and excavation incidents are preventable. A quick call to 811 can help you avoid costly, potentially dangerous damages.”
The national “Call Before You Dig” system allows anyone planning an excavation project—contractors or homeowners—to make a free call at least three business days before digging begins so local utilities can mark underground lines with stakes, flags or paint.
Henson added: “Duke Energy and Piedmont Natural Gas are committed to keeping our customers and communities safe. Calling 811 to know what’s below before you start any digging project is fast and free, and it’s the best way to dig safely.”
More information about safe digging practices is available on Piedmont’s Call 811 Before You Dig webpage or by visiting call811.com.
