Columbia Gas of Ohio has been named a 2024 Utility Customer Champion – Residential by Escalent, according to results from the Utility Trusted Brand & Customer Engagement Residential study. The recognition places Columbia among 47 utilities selected out of 142 gas, electric, and combined utilities evaluated for brand and customer experience.
The study gave Columbia an Engaged Customer Relationship score of 728. Escalent found that in 2024, brand trust was the main factor influencing this score. Utilities recognized as Customer Champions performed better than the industry average in areas such as company reputation, investment in infrastructure safety and reliability, and increasing customer awareness of benefits.
Columbia Gas of Ohio expressed appreciation for its customers’ trust. “We strive every day to be a trusted energy partner to our customers both residential and commercial. Our goal is to ensure that our customers can heat their homes, feed their families and operate their businesses using natural gas. Whether working in our customers’ neighborhoods on important pipeline replacement projects or volunteering in their communities, Columbia team members work every day to listen to our customers and illustrate that Columbia Cares.”
The company stated that the award signals strong engagement with its customer base and said it plans to continue focusing on safe, reliable delivery of natural gas while addressing customer needs. “The 2024 Utility Customer Champion award from Escalent indicates that our customers are engaged, and Columbia aims to continue building the relationship with our customers to ensure the safe, reliable delivery of natural gas as well as to understand our customers’ needs.”
Columbia Gas of Ohio provides natural gas service to about 1.5 million customers statewide and is headquartered in Columbus. It is part of NiSource (NYSE: NI), which operates several regulated utility companies across the United States. More information about Columbia Gas of Ohio’s services and NiSource’s commitment to achieving net zero greenhouse gas emissions by 2040 can be found at https://www.ColumbiaGasOhio.com and https://www.NiSource.com.
